Privacy Policy

This privacy policy was updated on 06/10/2022

1. Introduction

Divain Team attaches particular importance to the protection of the user's privacy and his obligations in accordance with applicable legal provisions.
This privacy policy will allow you to better understand the data protection principles that Divain Team applies. We invite you to read this before providing your personal data.
Divain Team SL, with registered office in Ctra. Astorga-Pi, 34, 24710 Astorga, León, is responsible for data processing for the website www.divainparfums.nl.
This privacy policy may be updated by Divain Team at any time. The date of the last revision appears on this page. We recommend that you consult it regularly.
By using the website www.divainparfums.nl, you consent to the Divain Team collecting, recording, organizing, storing, using and/or transferring your personal data in accordance with this Privacy Policy.

2. When do we collect your data?

We collect your personal data when:
Visit our website.

  • Create an account on our website.
  • Make a purchase or reservation on our website.
  • You subscribe to our newsletters.
  • Sign up for one of our loyalty programs.
  • Participate in special promotions, in particular games, competitions, product tests, customer surveys or market research.
  • Share content on social networks such as Instagram, Facebook, Pinterest or Twitter using the hashtag #Divain or other hashtags we offer.
  • You contact us, in particular when you call our customer service or make a request or complaint, when you rate or review our products and/or services or when you talk to other visitors in real time.
  • If you have given permission for third parties to send us personal information about you.

3. What information do we collect about you?

We consider any information that can directly or indirectly identify you as “personal information”. We may mainly collect the following personal data:

  • Data relating to your identity, in particular your gender, surname, first names, address, telephone numbers, e-mail address, usernames and passwords, date of birth or age.
  • Information about your payment method, in particular the number and expiry date of your credit card.
  • Data relating to our business transactions, in particular order numbers, your purchase history, your request or communication with our customer service, your preferences and interests, your activity on the website or information about one of our loyalty programs.
  • Content data (photos, videos, reviews, comments, etc.)
  • Data about your social media accounts (username, biography, location, etc.), uploads and posts when you share content or use the hashtag #Divain or other hashtags offered by us.
  • Data regarding recordings of telephone conversations in order to provide the best quality of service, in particular for the training and evaluation of our staff.
  • Technical data, in particular your IP address or information about how your device navigates through our website.
  • Other information that you provide when you contact us or that we receive from third party providers.

4. Why is your personal data collected?

We collect your personal data, in whole or in part, mainly for the following purposes:

  • Management of the website and improvement of the quality of service. This process is necessary in view of the above-mentioned legitimate interest.
  • Processing of your orders (orders, deliveries, invoices, after-sales service, etc.) This process is necessary for the execution of an agreement to which you are a party;
  • Customer Relationship Management (CRM), in particular to help us get to know you better and to make you personalized offers about our products and services (in particular by e-mail, by SMS, on social media or other means and by displaying of targeted advertising on websites and social media), to manage your membership in our Loyalty Program and to analyze and anticipate market trends to better meet your needs. For these purposes, we may carry out targeted actions based on your preferences, interests and shopping behavior, analyze your surfing behavior and requests on our website or take other actions to better qualify our database. For example, we can import into Facebook a list of encrypted data (email or phone number) to identify users who have already interacted with our brands and/or may be interested in our products and services, and provide them with personalized advertising on social networks to offer. By creating an account we can personalize your customer experience, but you can also place an order via the Guest Check Out option. This processing is done with your consent or is necessary for the purposes of the above-mentioned legitimate interest.
  • Assignment of an advertisement to a specific commercial transaction for affiliate campaign billing. This processing is necessary in view of the above-mentioned legitimate interest.
  • Social interaction. This process is done with your consent.
  • Management of your request (samples, advice, participation in a promotional campaign, complaints, right of access, rectification, opposition and deletion, etc.) This process is necessary to process your request.
  • As permitted by law and/or if we need to inform you at any time.

5. Do we make your personal information public?

We never sell or rent your personal information to other companies for marketing purposes.
Divain Team is an international company active in many countries. The personal information we collect about you is used by Divain Team and is likely to be communicated to other Divain Team companies as necessary.
The data may also be shared with service providers chosen for their expertise and reliability and who act on our behalf and at our direction (order processing and fulfillment, secure payment, customer service management, technical development and maintenance operations, pricing and reviews, analytics , spam prevention, affiliate and digital campaign management, etc.) We authorize these service providers to use your personal data only as necessary to perform services on our behalf or to comply with legal requirements and we strive to ensure that your personal data is always protected are protected.
These third parties may be located inside or outside the European Economic Area (EEA), including in countries that do not provide the same level of data protection as the country where you live. In such a case we will ensure that:

  • Obtain your unambiguous consent to share your personal data with these third parties.
  • Enter into appropriate data transfer agreements in accordance with the standard model clauses established by the European Commission.
  • Comply with binding corporate rules approved by competent authorities.
  • Ensure that those third parties comply with the EU-US Privacy Shield Framework and the Privacy Shield Principles regarding the collection, use, and retention of personal data transferred from the European Union to the US.
  • Finally, we may also disclose your personal data to local authorities if required by law or as part of an investigation and in accordance with applicable law.

6. How do we protect your personal data?

We take appropriate technical and organizational measures, taking into account the nature of the data and the risks associated with its processing, to ensure the security and confidentiality of your personal data and in particular to prevent it from being altered, damaged or damaged by unauthorized third parties. seen.
These measures may include practical measures, such as limiting access to data to service personnel who are authorized to do so by virtue of their duties; contractual guarantees in case of using an external provider; privacy impact assessments; regular reviews of our privacy practices and policies and/or physical and/or logical security measures (protected access, authentication procedure, backups, anti-virus software, firewalls, etc.)

7. What is our policy towards minors?

This website www.divainparfums.nl is not aimed at minors.
We do not knowingly collect or process personal data of minors. If we become aware that personal data of minors has been collected without prior consent from the parental or legal guardian, we will take appropriate measures to contact the data subject and, if necessary, remove this personal data from our servers and/or the servers of our suppliers to remove.

8. What is our cookie policy?

For more information about our Cookie Policy, click here.

9. How do you manage the content you share on social networks with the hashtags we propose?

You can choose to use our hashtags to tag your content on social networks such as Instagram, Facebook, Pinterest or Twitter.
By using such hashtags, you acknowledge and agree that your content may appear on our website and be used to link to our products or services.
We remind you that the information you make public on social networks may be viewed, used and stored by others around the world, especially in countries that do not have legislation ensuring adequate protection of your personal data as defined in the country where you live guarantees.
We would also like to inform you that when you submit content using one of our hashtags, your use of social networks is governed solely by the terms and conditions of these social networks. We recommend that you read and consult these regularly.
If you want a particular piece of content to no longer appear on our website, delete it from the social network or stop using one of our hashtags.

10. How long will your personal data be kept?

We aim to retain your personal data only for as long as necessary to fulfill the purposes described in this privacy policy or as otherwise required by applicable law.
As a general rule:

  • Data about potential customers/customers will be kept, unless you object or request cancellation, for three years after collection or after the last contact or termination of the business relationship. At the end of this three-year period, we may contact you again to ask whether you wish to continue receiving commercial offers. If we do not receive a positive and express response from you, the data concerning you will be deleted or archived in accordance with the applicable regulations.
  • Data relating to identity documents may be kept for one year in case you exercise your rights.
  • The credit card details will be deleted after the transaction or archived for evidentiary purposes in accordance with the applicable regulations. With your express consent, bank details may be retained until the expiration date of the credit card. We never store your visual cryptogram.
  • Data that proves a right or an agreement or that is retained to comply with a legal obligation may be archived in accordance with the applicable provisions.
  • Call records or recordings of telephone conversations may be kept for a maximum of six months.

11. What are your rights in relation to your personal data and how can you contact us?

If you provide us with your email address, telephone number or postal address, you may receive emails, calls or messages about our products, services or upcoming events. You can unsubscribe from our mailing lists at any time by contacting us at the address below or by clicking on the "unsubscribe" link in any of our emails. You can also change your account preferences at any time.

In accordance with applicable regulations, you have the right of access, rectification, cancellation and portability of the data concerning you, as well as the right to object and limit computer processing. You can withdraw your consent at any time. To exercise these rights, you must send us the relevant request with proof of your identity:
By post to the following address:

Divain Team SL.
Ctra. Astorga-Pi, 34
24710 Astorga, Leon
Spain

We will inform you as soon as possible and in any case within one month of receiving your request of the action we will take on your request. However, we reserve the right to refuse clearly unfounded or excessive requests.
Likewise, you have the right to lodge a complaint with the supervisory authority, the Spanish Data Protection Agency (C/ Jorge Juan, 6. 28001 - Madrid www.agpd.es), if you believe that the processing is not in accordance with the applicable regulations.
If you have any questions about this privacy and data policy, please contact our contact person.